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If you have any queries about the race then please contact us and we will respond as quickly as we can.

Crystal Palace Triathlon - Frequently asked questions


We will add to these as questions arise. If you can't find the answer here or on a previous race page in the archive, please email us and we'll try to help.


Entries

When does entry open?

We usually open entry early in January. We stagger opening times to allow those with children in more than one age group a chance to enter. Have a look at the current race page for further details.

Do you have a waiting list?

Once entries are FULL:

We do not operate a waiting list for adult entries

From past experience, we know we don't get many withdrawals from the junior races, so we keep the TriStar and Junior waiting lists relatively small so as not to disappoint people who are hoping they may get a place.

We are unable to enter into correspondence regarding positioning on the waiting list or the likelihood of getting a place.

How old do I need to be to enter?

The junior Tristarts have to be 8 years old on 31 December of the year of the race. There's no upper limit for adults, as long as you are fit enough to complete the course! We cater for all abilities from complete novices to seasoned age-group triathletes.

Do I have to belong to a Club?

You do not have to belong to a Club to enter, but if you live in the Crystal Palace area, why don't you come along to one of our Club training sessions (see the Training Schedule) to see if it's for you. Training with others is more motivating and we are a friendly bunch!

Why am I being asked for a PIN to enter?

If you are being asked for a PIN, this means the race category you are trying to enter is full. Please do not ask us to issue you with a PIN, as these are only available for a small number of reserved entries, issued by invite or prior arrangement only.

Why haven't I received a confirmation email, I'm sure I entered?

If your online entry was successful you should have received an automatically generated confirmation email from Crystal Palace Triathlon. Before contacting us, please check your SPAM/Junk mail folder. If you still can't find it, please email us so we can check the database and investigate what's happened.

To ensure future correspondence regarding the race is safely received, please add race@crystalpalace-tri.co.uk to your address book or safe list.

Why don't the login details in my confirmation email work?

The login details in the automatically generated email do not give you access to the Members Only section of the CPT website. These are to give you access to update your details in the Sports TG (the online entry company) database, should you wish to use them to sign-up to other events.

Once entered in the Crystal Palace Triathlon, anything you change in the Sports TG database will not be reflected on our race database. Should you need to make any changes to the information you have provided in your entry, please email us to let us know.


Withdrawals

Can I defer my entry to next year?

Unfortunately not. We open the race to a certain number of entrants and all costs are worked out on this basis. If we were to defer entries we would not be able to cover costs the following year.

We have a generous refund policy for withdrawals as well as an opportunity to transfer your entry after a certain date.

See question below with details of our refund policy.

Do I get a refund if I have to withdraw?

  • 4 months - 1 month - £20.00 refund (juniors £8.00 /youths £10.00)
  • 1 month - 2 weeks - No refund but entry will be transferable if you provide full details of who you want to transfer your place to as we are not operating a waiting list
  • Less than 2 weeks - No refund and entry not transferable
  • Entries cannot be deferred until next year

Contact us if you need to withdraw your entry.


Race equipment

Do I need a road bike or can I race on my hybrid/mountain bike?

You can use any bike, except fixed wheel, as long as it's in a safe and roadworthy condition with brakes in good working order.

Can you recommend somewhere I can get my bike serviced?

It is highly recommended your bike is serviced by a reputable bike shop before the event.

If you need your bike servicing before the event please contact Blue Door Bicycles on 020 8670 9767.

They will also be offering technical support on the day with free check-ups and on-site technical assistance throughout the day.

Do I have to wear a trisuit?

No, you don't, although you must ensure you are adequately clothed at all times!

Once you've exited the swim, you must cover your torso and the top you are wearing should cover both shoulders for the duration of the race.

You can wear a swimsuit/trunks for the swim and then put shorts and a top, which must overlap, over these in transition. You must not undress in transition!

Front zip suits must remain fully done up for the duration of the race.

Do I have to wear a swim hat?

No, you don't. If you do want to wear one, you must provide your own.

Can I wear a wetsuit?

No, you can't. It's a pool swim and wetsuits are not allowed.

Also, calf guards, or any other items that would aid your swimming, are not allowed!


Timing

What time am I likely to be racing? 

The adult, full sprint distance, race starts at 09:00 with the last swimmers going off at approximately 12:00. We are unable to give you an idea of your start time until approximately one week before the race.

It is important you give us an accurate estimated swim times so we can work out the order and give everyone the opportunity to swim with others of a similar speed.

The junior races start at approximately 13:00, with the youngest, TriStarts, at around 15:45.

All times are subject to change and confirmation nearer to race day.

My friend's a faster/slower swimmer than me but I'm starting before/after them - is this right? 

We work out start times based on the estimated swim time you gave us when you entered. We put competitors into groups with others of a similar speed.

Some of these may be quite large groups, as most competitors average between 15-18 minutes.

We also offer a few clubs the opportunity to host their club championships and these entrants are given a separate wave. It could be that your friend is one of these.

It's not possible to change swim start times once numbers and times have been allocated.

Can I change my start time? 

We work out start times based on the estimated swim time you gave us when you entered. We put competitors into groups with others of a similar speed. It's therefore not possible change swim start times once numbers and times have been allocated.

Can I change my estimated swim time? 

If, after timing yourself over the distance, you find you are either faster or slower than the estimated time you originally gave us, you can advise us by email up to three weeks before race day. This allows us time to slot you in with others of a similar speed when working out the start times.


The course

What are the course distances? 

Ages as of 31 December

Full sprint - age 17+*
750m swim - 15 lengths in 50m pool
20km bike - 9 laps of closed road circuit in park
5km run - 2 laps in park

*Juniors - 17-19 years - For the purposes of the London Series or if not confident doing the full sprint distance
350m swim (50m pool)
11k - 5 x 2.2k cycle laps
2.5k run

Youths - 15-16 years
350m swim (50m pool)
11k - 5 x 2.2k cycle laps
2.5k run

TriStar 3 - 13-14 years
300m swim (50m pool)
8k - 4 x 2k cycle laps
2.4k run

TriStar 2 - 11-12 years
200m swim (50m pool)
6k - 3 x 2k cycle laps**
1.8k run

TriStar 1 - 9-10 years
150m swim (25m training pool)
4k - 2 x 2k cycle laps**
1.2k run

TriStart - 8 years
50m swim (25m training pool)
approx 800m cycle
approx 400m run

** The laps on the bike course are tough as it involves climbing the hill multiple times and descending at the other side of the park. Please ensure your child is confident and able to complete the course before entering them.

Can I look at the course maps?

Our race is now well established and we don't foresee making any changes to the course. Any changes will be notified when we publish the current year's race information. In the meantime, maps are available in the Race archive.

Can I listen to music while I'm cycling/running?

No, you can't. This is a British Triathlon rule and will result in disqualification.

No mobile phones, iPods, MP3 players etc are allowed in transition or while cycling/running.


Junior races

Can my child race in another age category?

Unfortunately not. They can only compete in their qualifying age group, as listed on the race home page. This is a British Triathlon rule and we cannot make any exceptions.

The laps on the bike course are tough as it involves climbing the hill multiple times and descending at the other side of the park. Please ensure your child is confident and able to complete the course before entering them.

 



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